Commissioning Me:
By commissioning Plushie Labs you agree to abide by the terms of service as set out here. Payment for plushies is always due up front, in full, before any work will be started. The cost of postage is then due upon completion of the plush, unless already discussed. I offer in person collections at conventions. I retain the right to refuse or cancel a commission for any reason at any time and refund any payments.
Refunds:
You are entitled to a full refund at any time up until work has started on the plush. If you specify a fabric choice that is different to any usual fabric I may use or have in stock, no refund will be offered for the price of the fabric, unless at my discretion. Once work has started on your plush, no refund can be offered, unless at my discretion.
Colours:
Unless specified, I will choose the most appropriate colour of fabric for the commission, and where possible I will confirm fabric colours with you before I start the work. With the exception of extreme errors on my part, plushies will not be altered once completed because of colours. Fabric does not come in every colour, and in some cases an exact match is not possible.
Postage:
Unless otherwise discussed, you are responsible for the cost of posting your commission. Postage cost is due on completion. I will not charge you more than it will cost me to post the item. Once an item is posted, it is no longer my responsibility. I will only ever offer replacement for items lost in the post – refunds will not be issued under any circumstance. If your plush has gone missing, let me know no more than 6 months after the postage date.
Deadlines:
If a deadline is specified at the time of purchase and is more than 2 weeks for small plushies or 4 weeks for large plushies ahead of time, I will make sure the plush is delivered on time. You will be responsible for postage and you may be asked to pay for an express delivery to assure the plush is delivered. I retain the right to refuse any deadline for any reason.
Broken Plushies:
I offer a lifetime repair service for all plushies, until the time Plushie Labs ceases business. You will be responsible for the cost of posting the plush to me for repair, and also for the postage to return it to you. I retain the right to refuse any repair for any reason. I will not repair plushies that have been deliberately damaged or improperly treated. I will not repair plushies that are excessively dirty. If a plush is lost in the post on the way to me for repair, I am unable to offer any kind of compensation. I do not offer a service to clean plushies.